Software Solutions Consultant

Professional Services · Remote - United States, California
Department Professional Services
Employment Type Full-Time
Minimum Experience Mid-level

Faye is a global technology company that helps companies grow by successfully creating, customizing, implementing, and managing industry leading customer experience, CRM, and ERP software platforms to meet ever evolving business needs. As a SugarCRM Elite partner and the 2020 SugarCRM Global Reseller of the Year, Faye is also a leading partner with Salesforce, Zendesk, HubSpot, and a provider of a variety of custom software solutions.



Summary


We are seeking a strong individual to add to our team as a Software Solutions Consultant reporting to our Drector of Professional Services. The Director of Professional Services will help us implement and support products and services related to SugarCRM, Zendesk, Salesforce, HubSpot, and our Faye line of products.



Duties and Responsibilities


  • Lead software delivery projects and manage scope, schedule, and budget
  • Work directly with clients to gather business requirements
  • Guide and educate our clients using the Faye Methodology & Framework to give them proactive assistance as they onboard and configure their software
  • Work with the engineering team to find the best solutions for client’s business problems
  • Manage all parts of project delivery within the companies Jira/Confluence platforms
  • Work with the engineering team to identify and resolve problems or bugs
  • Provide clear specifications to Software engineers for development tasks
  • Occasionally provide online training on supported software platforms to customers



Technical Skills and Experience Desired


  • Undergraduate degree
  • IT/Technical background
  • 3 to 5+ years of experience working as a Software Consultant or Project Manager, ideally in a customer-facing role
  • 2+ years of experience administering SugarCRM, Salesforce, or Zendesk
  • Experience with Jira, Confluence or similar project management suite
  • Ability to translate business requirements into software solutions



Professional Skills & Experience


  • Ability to understand customer needs
  • Excellent communication, interpersonal skills, and writing skills
  • Ability to multi-task, meet deadlines, and manage time
  • Motivated, goal oriented and persistent
  • Ability to make autonomous decisions and exercise good judgement
  • Skilled at interfacing with senior-level clients
  • Experience working and communicating effectively within a cross-functional team (Sales, Professional Services, Customer Success)
  • Ability to be productive working from home



Performance Factors & “Soft Skills”


  • Highly self-motivated and hard working
  • Caring about clients
  • Positive, can do, “anything is possible” attitude
  • Love of software
  • Significant attention to detail
  • Prioritize effectively and work with a sense of urgency
  • Demonstrable energy, determination, and persistence
  • Sense of humor



Faye Values


Performance and attitude consistent with Faye Values:

  • Take Care of Our Clients
  • Anything is Possible Attitude
  • Move Fast
  • Innovation^3
  • Growth Mindset
  • Conscious & Enthusiastic Teamwork
  • Own What Happens



All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status or medical condition.

Thank You

Your application was submitted successfully.

  • Location
    Remote - United States, California
  • Department
    Professional Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level