Project Coordinator

Professional Services · Remote - Colombia, Antioquia
Department Professional Services
Employment Type Full-Time
Minimum Experience Entry-level

Faye is a global technology company that helps companies grow by successfully creating, customizing, implementing, and managing industry leading customer experience, CRM, and ERP software platforms to meet ever evolving business needs.  As a SugarCRM Elite partner and the 2020 Sugar Global Reseller of the Year, Faye is also a leading partner with Sage, Zendesk, Salesforce,  HubSpot, and a variety of other products. We also build our own line of add-on products and offer custom software solutions.


Work with Faye and make a difference in real and measurable ways.  We believe in hard work, professionalism, personal & professional growth, and being the best at what we do.  Do you love software? Our values support the belief that anything is possible, and we’re looking to add members to the team who feel the same. We invite you to explore exciting career opportunities with one of the leading software and professional service companies in the industry.



We are seeking a strong individual to add to our team as a Project Coordinator. This individual will  help support coordinate the management of both client and internal project/program efforts related to SugarCRM, Zendesk, Salesforce, HubSpot, Sage and our Faye line of products.


Duties and Responsibilities

  • Support Project Managers and Consultants with software delivery projects and help manage scope, schedule, and budget
  • Provide oversight to the Project Board and Estimates Board in JIRA
  • Coordinate Project Initiation and Project Assignment processes
  • Work directly with clients to gather business requirements
  • Assist in coordinating with the engineering team to manage the project estimation process
  • Initial triage, opening, and closing of project estimate tickets in JIRA
  • Ensure weekly and monthly billable time from consultants/engineers is entered in our timekeeping system
  • Work with the Professional Services team to ensure coordinate monthly forecast completion


Technical Skills and Experience Desired


  • Experience working as a Project Coordinator or Project Manager, ideally in a customer-facing role
  • Experience with Jira, Confluence or similar project management suite
  • Ability to work and communicate effectively within a cross-functional team (Sales, Professional Services, Customer Success)
  • IT/Technical background preferred
  • Undergraduate Degree a plus


 Professional Skills & Experience


  • Ability to understand customer needs
  • Excellent communication, interpersonal skills, and writing skills
  • Ability to multi-task, meet deadlines, and manage time
  • Motivated, goal oriented and persistent
  • Ability make autonomous decisions and exercise good judgement
  • Skilled at interfacing with senior-level clients and internal team members
  • Ability to be productive working from home

Performance Factors & “Soft Skills”


  • Highly self-motivated and hard working
  • Caring about clients
  • Positive, can do, “anything is possible” attitude
  • Love of software
  • Significant attention to detail
  • Prioritize effectively and work with a sense of urgency
  • Demonstrable energy, determination, and persistence
  • Sense of humor

FayeBSG Values


Performance and attitude consistent with FayeBSG Values:

  •  Take Care of Our Clients
  • Anything is Possible Attitude
  • Move Fast
  • Innovation^3
  • Growth Mindset
  • Conscious & Enthusiastic Teamwork
  • Own What Happens

All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status or medical condition.

Thank You

Your application was submitted successfully.

  • Location
    Remote - Colombia, Antioquia
  • Department
    Professional Services
  • Employment Type
  • Minimum Experience